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House, poor network

The House of Representatives has threatened to summon chief executives of telecommunications companies over persistent poor network services, intensifying pressure on operators to improve connectivity and address complaints from subscribers across Nigeria.

The lawmakers are demanding greater accountability from telecommunications providers and urgent measures to resolve service disruptions affecting voice calls, internet access and other communication services.

The proposed action follows continuing concerns about the quality of telecommunications services, with subscribers frequently complaining about dropped calls, delayed messages, slow internet speeds and difficulty connecting to networks.

Reliable telecommunications services have become increasingly important to Nigeria’s economy, supporting banking transactions, online businesses, education, healthcare, government services and communication between individuals and organisations.

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Poor connectivity can disrupt business activities, delay financial transactions and prevent users from accessing essential online services. For businesses that depend on digital platforms, network interruptions can also lead to lost sales, reduced productivity and dissatisfied customers.

The lawmakers’ threat to summon telecommunications executives signals an effort to obtain direct explanations from the companies responsible for providing these services and establish what is being done to address the recurring problems.

A legislative summons could provide an opportunity for operators to explain the factors affecting network performance, outline their infrastructure investments and present timelines for improving service delivery.

Telecommunications companies operate extensive networks that require significant investment in base stations, fibre-optic infrastructure, transmission equipment, power supply and maintenance. Industry performance can be affected by electricity costs, vandalism, infrastructure damage, limited access to sites and rising operational expenses.

However, subscribers expect these challenges to be addressed without allowing service quality to deteriorate continually. Consumers also want clearer communication when outages occur and more effective channels for reporting unresolved complaints.

The Nigerian Communications Commission, which regulates the telecommunications industry, has a central role in monitoring operators’ performance and enforcing applicable service-quality requirements.

Coordination between the commission, lawmakers and telecommunications companies could help identify recurring problems, establish measurable improvement targets and strengthen enforcement where operators fail to meet required standards.

The House’s intervention could also bring renewed attention to the relationship between service quality and the financial obligations of subscribers, many of whom pay for data and airtime despite experiencing unreliable connectivity.

For the proposed engagement to produce meaningful results, operators would need to provide verifiable information on network coverage, infrastructure expansion, service interruptions and plans for resolving persistent deficiencies.

Lawmakers may also seek to establish how quickly operators can improve service in areas experiencing the worst connectivity challenges.

While a summons alone cannot resolve the sector’s technical and infrastructure problems, sustained oversight could help compel operators to explain their performance and commit to practical solutions.

Ultimately, subscribers will judge the intervention by whether calls become more reliable, internet connections improve and telecommunications services deliver better value for money.

The Traffic NG
poor network
Amarachi Ihesiulo

Ihesiulo Grace Amarachi is a Nigerian journalist, writer and media professional serving as the Editor-in-Chief of TheTraffic.NG, a digital news platform covering national and international affairs. Her editorial interests span politics, business, aviation, health, technology, entertainment, sports and social development. She is committed to credible journalism, insightful reporting and compelling storytelling that informs public discourse and keeps readers abreast of important developments in Nigeria, Africa and beyond.

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